Terms and Conditions

Last Updated: 20 October 2024

Important Information: Please Read Carefully

These Terms and Conditions (\"Terms\") govern your use of the website gatesofolympus-1000.co.uk (\"the Website\") and the services offered therein, including the \"Gates of Olympus 1000\" slot game. These clauses have the potential to seriously affect your interests. By using our Website, you explicitly agree to these Terms.

  • Age and Identity Verification: You must be 18 or over to play. We are legally obliged to verify your age and identity before you can access any games, including demo versions, and before processing withdrawals. Failure to provide required documents will lead to account suspension and potential forfeiture of winnings. See Clause 3.2 for full details.
  • Responsible Gambling: Gambling can be addictive. We offer mandatory tools to help you manage your play, including deposit, loss, and session limits, and self-exclusion options. You MUST set financial limits before your first deposit. Support is available from organisations like GamCare and GAMSTOP. See Section 6 for full details.
  • Fair Play and Game Rules: Our games use a certified Random Number Generator (RNG) to ensure fairness. The \"Gates of Olympus 1000\" game has a Theoretical Return to Player (RTP) of 96.50% and High Volatility. RTP is a long-term average, not a guarantee for individual sessions. See Clause 5.2 for full details.
  • Deposits, Withdrawals & Funds Protection: Your funds are held in segregated bank accounts separate from company operational funds, offering a 'Not protected - with segregation of customer funds' level of protection in the event of insolvency. Withdrawals are subject to verification checks. See Clause 4.5 for full details.
  • Dispute Resolution: We aim to resolve all complaints internally within 8 weeks. If you remain dissatisfied, disputes can be escalated to the Independent Betting Adjudication Service (IBAS), an approved Alternative Dispute Resolution (ADR) entity. See Section 8 for full details.
  • Changes to Terms: We may update these Terms. For material changes, we will notify you in advance, and you will have the right to accept the new terms or close your account. See Section 10 for full details.

1. Introduction

  • 1.1. Welcome to gatesofolympus-1000.co.uk (\"the Website\"), operated by Olympus Digital Entertainment Ltd.
  • 1.2. These Terms and Conditions (\"Terms\") govern the contractual relationship between you (the \"User\" or \"Player\") and Olympus Digital Entertainment Ltd. (\"the Company\", \"we\", \"us\", \"our\") regarding your use of the Website, our services, and the \"Gates of Olympus 1000\" slot game.
  • 1.3. By registering an account, accessing any part of the Website, playing any game (including demo versions), or clicking \"I Agree\" or similar, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, Cookie Policy, and any specific game rules, bonus terms, or promotional terms.
  • 1.4. Please read these Terms carefully before using the Website. If you do not agree with any part of these Terms, you must not use our services.
  • 1.5. These Terms are effective from 20 October 2024.

2. About Olympus Digital Entertainment Ltd.

  • 2.1. Legal Entity: The Website gatesofolympus-1000.co.uk is operated by Olympus Digital Entertainment Ltd., a company registered in England and Wales.
  • 2.2. Company Registration Number: 11234567.
  • 2.3. Registered Office Address: 20 St. Thomas Street, London, SE1 9RS, United Kingdom. This is our physical address, not a P.O. Box.
  • 2.4. VAT Number: GB 987 6543 21.
  • 2.5. Parent Company: Olympus Digital Entertainment Ltd. is a wholly-owned subsidiary of Global Gaming Holdings PLC, a publicly traded company on the London Stock Exchange.
  • 2.6. Licensing and Regulation: We are licensed and regulated by the UK Gambling Commission (UKGC) under:
    • Account Number: 57890
    • Licence Reference Number: 000-057890-R-312345-006
    • Licence Type: Remote Gambling Software Licence and Remote Casino Operating Licence
    • You can verify our licence status directly on the UK Gambling Commission Public Register.

2.7. Contact Information:

3. Your Account and Verification

  • 3.1. Eligibility:
    • You must be at least 18 years of age (or the legal age for gambling in your jurisdiction, if higher) to register an account, deposit funds, or play games on our Website, including demo versions.
    • It is your responsibility to ensure that online gambling is legal in your jurisdiction.
    • Residents of countries where online gambling is prohibited are not permitted to register or play.

3.2. Account Registration and Verification (KYC/AML):

  • To register, you must provide accurate and complete personal information, including your full name, date of birth, address, email, and phone number.
  • Age Verification: In compliance with UKGC regulations, we are required to verify your age BEFORE you can access any gambling content, including free-to-play demo versions. This may involve electronic checks or requesting documentation.
  • Identity and Source of Funds Verification: We conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) checks to prevent fraud and financial crime. We may request documentation such as a copy of your passport or driving licence, proof of address (e.g., utility bill), and source of funds/wealth documentation.
  • Failure to provide requested documentation in a timely manner may result in account suspension, inability to deposit or withdraw, and potential forfeiture of winnings.
  • We reserve the right to perform enhanced due diligence on any account.
  • All data collected for KYC/AML purposes will be retained for a minimum of five (5) years, in accordance with regulatory requirements, even if you close your account.
  • 3.3. Account Security:
    • You are responsible for keeping your username and password confidential. Do not share your account details with anyone.
    • Any activity under your account is your sole responsibility.
    • You must inform us immediately if you suspect any unauthorised use of your account.
  • 3.4. Dormant Accounts:
    • An account is considered dormant if there has been no login or logout activity for 12 consecutive months.
    • Dormant accounts may be subject to administrative fees or eventual closure. We will attempt to contact you before applying any fees or closing the account.
  • 3.5. Account Suspension and Closure:
    • We reserve the right to suspend or close your account at our discretion, particularly if we suspect a breach of these Terms, fraudulent activity, or if required by law or regulatory bodies.
    • You may request to close your account at any time by contacting customer support. Any remaining balance, subject to withdrawal conditions, will be returned to you.

4. Deposits, Withdrawals and Funds Protection

  • 4.1. Deposits:
    • You may deposit funds into your account using approved payment methods listed on our Website.
    • All deposits must be made from a payment method registered in your name.
    • We do not charge for deposits, but your payment provider may apply fees.
  • 4.2. Withdrawals:
    • Withdrawals are processed back to the same payment method used for deposit, where possible.
    • All withdrawals are subject to our internal verification procedures, including KYC/AML checks. This may cause delays.
    • Minimum and maximum withdrawal limits apply and are displayed on our Website.
    • We do not charge for withdrawals, but your payment provider may apply fees.
  • 4.3. Wagering Requirements: Funds deposited for real money play must be wagered at least once before a withdrawal can be processed, in compliance with AML regulations.
  • 4.4. Bonus Funds: Any bonus funds awarded are subject to specific bonus terms and wagering requirements, which must be met before they can be withdrawn.

4.5. Customer Funds Protection:

Olympus Digital Entertainment Ltd. is required by its UK Gambling Commission licence to inform customers about the level of protection afforded to their funds in the event of insolvency. We hold customer funds in segregated bank accounts, separate from the company's operational funds. This arrangement offers a 'Not protected - with segregation of customer funds' level of protection. This means that while measures are taken to separate customer funds from company funds, in the event of insolvency, these funds are not protected by any specific insurance or guarantee scheme, and there is no absolute assurance that all funds would be repaid.

We will remind you of this protection level every six (6) months.

5. Gaming Rules and Fair Play

  • 5.1. General Game Rules:
    • All games offered on the Website operate using a certified Random Number Generator (RNG) to ensure fair and unpredictable outcomes. Our RNGs are regularly tested and certified by independent third-party auditors such as Gaming Laboratories International (GLI). We also hold eCOGRA certification for fair and responsible gaming operations.
    • It is your responsibility to understand the rules of any game before playing. Game rules are accessible directly within each game via the 'i' button or menu.
    • In the event of a game malfunction, all bets will be voided, and stakes returned.

5.2. Specific Game Rules: Gates of Olympus 1000:

  • Game Provider: Pragmatic Play
  • Theme: Ancient Greek mythology, featuring Zeus.
  • Theoretical Return to Player (RTP): 96.50%. This percentage represents the long-term statistical average of money returned to players over millions of spins and is not a guarantee for any individual session or short-term play.
  • Volatility: High (4 out of 5 stars). High volatility games typically pay out less frequently but have the potential for larger wins.
  • Maximum Win: 15,000 times your stake.
  • Game Mechanics:
    • Pay Anywhere: Wins are awarded for 8 or more matching symbols appearing anywhere on the 6x5 grid.
    • Tumble Feature: After each spin, winning symbols disappear, and new symbols fall from above to fill the empty positions. Tumbles continue until no new winning combinations appear, with no limit on the number of consecutive tumbles.
    • Free Spins: Triggered by 4 or more Scatter symbols (Zeus's face). Initially awards 15 free spins. Landing 3 or more Scatters during the free spins round adds 5 more spins. Multiplier values do not reset during the free spins feature and accumulate throughout the session.
    • Multipliers: Lightning bolt symbols can appear randomly during any tumble, carrying multiplier values from 2x up to 1000x. These are applied to the total win when part of a winning combination. Multiple multipliers add together.
  • 5.3. Demo Play:
    • The demo version of \"Gates of Olympus 1000\" is provided for informational and entertainment purposes only.
    • You must complete age verification BEFORE you can access the demo version.
    • Real-money prizes are not available in demo mode.
    • Some features, such as specific betting options or progressive jackpots (if applicable to other games), may only be available when playing for real money.
    • The theoretical RTP of the demo version is identical to the real-money version (96.50%).
    • Results obtained in demo mode do not guarantee similar outcomes when playing for real money. Gambling outcomes are random and unpredictable.

6. Responsible Gambling and Player Protection

  • 6.1. Our Commitment: We are fully committed to promoting responsible gambling and providing a safe and supportive environment. Gambling should be a fun and entertaining activity, not a source of financial or personal distress.
  • 6.2. Mandatory Financial Limits: In accordance with UK regulations effective October 2025, all new customers MUST set daily, weekly, and monthly deposit limits BEFORE making their first deposit. You can adjust these limits at any time:
    • Decreases to limits take effect immediately.
    • Increases to limits are subject to a 24-hour cooling-off period before becoming effective.
  • 6.3. Player Protection Tools: We offer a range of tools to help you manage your gambling:
    • Deposit Limits: Set the maximum amount you can deposit over a daily, weekly, or monthly period.
    • Loss Limits: Set the maximum amount of real money you can lose over a daily, weekly, or monthly period.
    • Session Limits (Time Restrictions): Set a maximum duration for your gaming sessions, after which you will be logged out.
    • Reality Checks: Receive pop-up reminders every 30-60 minutes during your session, informing you of your time played, wins, and losses, prompting you to consider continuing or stopping.
    • Take a Break (Time-Out): Temporarily exclude yourself from playing for a short period (e.g., 24 hours, 1 week, 1 month).
    • Self-Exclusion: For more serious concerns, you can self-exclude from our Website for a fixed period (6 months, 1 year, 2 years, 3 years, 5 years) or indefinitely. During self-exclusion, you will not be able to access your account, deposit, or play.

6.4. National Self-Exclusion Scheme (GAMSTOP):

For players in Great Britain, we strongly recommend registering with GAMSTOP (www.gamstop.co.uk). This free service allows you to self-exclude from all online gambling companies licensed in Great Britain. Once registered with GAMSTOP, your exclusion will apply to our Website.

6.5. Seeking Help:

If you are concerned about your gambling, please contact one of the following independent support organisations:

  • GamCare (UK): Provides free information, advice, and support for anyone affected by problem gambling.
  • BeGambleAware (UK): Offers free, confidential help and support to anyone worried about their gambling or someone else's.
  • 6.6. Minor Protection: We employ robust age verification systems to prevent underage gambling. We also recommend using internet filtering software (e.g., Net Nanny, CyberPatrol) to block access to gambling sites for minors.

7. Bonuses and Promotions

  • 7.1. All bonuses, promotions, and special offers are subject to specific terms and conditions (\"Bonus Terms\") which will be published alongside the offer. These Bonus Terms are supplementary to these general Terms and Conditions.
  • 7.2. You must read and understand all applicable Bonus Terms before participating in any promotion.
  • 7.3. Wagering requirements, game restrictions, time limits, and maximum win/withdrawal limits are common features of bonus offers.
  • 7.4. We reserve the right to withdraw or amend any bonus offer at any time.

8. Complaints and Dispute Resolution

  • 8.1. Internal Complaint Procedure:
    • If you have a complaint regarding our services or game outcomes, please contact our Customer Support team immediately via Live Chat or email at [email protected].
    • We will acknowledge your complaint within 24 hours of receipt.
    • We aim to provide a full response and resolution within eight (8) weeks from the date of receiving your complaint. If we are unable to resolve it within this timeframe, we will inform you of the reasons for the delay and when we expect to provide a final response.

8.2. Alternative Dispute Resolution (ADR):

  • If you are dissatisfied with the outcome of our internal complaint procedure after eight (8) weeks, or if you receive a final response from us and wish to escalate your complaint, you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) entity.
  • We use the Independent Betting Adjudication Service (IBAS) for ADR. IBAS is approved by the UK Gambling Commission to provide independent dispute resolution services.
  • You can contact IBAS using the following details:
  • IBAS's decision will be binding on both parties, provided the full facts are presented.

9. Privacy and Data Protection (GDPR)

  • 9.1. We are committed to protecting your personal data and ensuring your privacy. We process your data in compliance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR) (EU) 2016/679.
  • 9.2. Lawful Bases for Processing: We process your personal data based on the following lawful bases:
    • Performance of a Contract: To provide you with gaming services and manage your account.
    • Legal Obligation: To comply with legal and regulatory requirements, including KYC/AML, responsible gambling, and reporting obligations to the UK Gambling Commission.
    • Legitimate Interests: For purposes such as fraud prevention, network and information security, and responsible gambling initiatives, where our interests do not override your fundamental rights.
    • Public Interest: To comply with regulatory requirements and contribute to the prevention of financial crime.
  • 9.3. Data Retention: Due to stringent regulatory requirements in the gambling industry, certain data, such as KYC/AML and self-exclusion records, cannot be automatically deleted upon request. We are legally obliged to retain this data for a minimum of five (5) years, and in some cases longer, to prevent financial crime and ensure player protection.
  • 9.4. For full details on how we collect, use, store, and protect your personal data, and your rights regarding your data, please refer to our comprehensive Privacy Policy.

10. Changes to Terms and Conditions

  • 10.1. We reserve the right to amend, modify, or update these Terms at any time.
  • 10.2. Non-Material Changes: For non-material changes (e.g., typographical corrections, minor clarifications), the updated Terms will be effective immediately upon posting on the Website.
  • 10.3. Material Changes: For material changes that may affect your rights or obligations (e.g., changes to withdrawal procedures, significant changes to game rules, or privacy terms), we will notify you in advance (e.g., via email or prominent website notification) BEFORE they take effect.
  • 10.4. If you do not agree with the material changes, you will have the right to close your account and withdraw any available balance, subject to our withdrawal procedures. Continued use of the Website after the effective date of the changes will be deemed as your acceptance of the revised Terms.
  • 10.5. We maintain a log of all changes to these Terms for regulatory audit purposes.

11. Limitations of Liability

  • 11.1. You use the Website and participate in the games at your own risk. The Website and services are provided \"as is\".
  • 11.2. We shall not be liable for any loss or damage that may arise from your use of the Website or services, including but not limited to:
    • Loss of data, profits, revenue, business, or opportunities.
    • Damage to equipment or data.
    • Any technical failures, system breakdowns, defects, delays, interruptions, or manipulation of data during transmission.
    • Losses caused by a Force Majeure event, including but not limited to natural disasters, war, civil disturbance, governmental action, technical failures beyond our reasonable control, or changes in law/regulation.
  • 11.3. Nothing in these Terms shall exclude or limit our liability for death or personal injury resulting from our negligence, fraud, or any liability that cannot be excluded or limited by law.
  • 11.4. Our maximum liability to you for any cause whatsoever, whether in contract, tort (including negligence), or otherwise, shall be limited to the amount of your stake in the relevant game or the net winnings paid to you in the last 6 months, whichever is lower.

12. Intellectual Property

  • 12.1. All content on the Website, including text, graphics, logos, images, software, game titles (e.g., \"Gates of Olympus 1000\"), and the underlying game software (by Pragmatic Play), is owned by Olympus Digital Entertainment Ltd. or its licensors and is protected by intellectual property laws.
  • 12.2. You are granted a limited, personal, non-exclusive, non-transferable licence to use the Website and play the games for personal, non-commercial use only.
  • 12.3. You may not copy, reproduce, distribute, publish, display, perform, modify, create derivative works from, transmit, or exploit any part of the Website or its content without our prior written consent.

13. Prohibited Activities

  • 13.1. You must not use the Website for any unlawful or fraudulent activity, including but not limited to:
    • Money laundering.
    • Fraud, collusion, or cheating.
    • Using artificial intelligence (AI) or bot software.
    • Exploiting bugs, loopholes, or errors in our software or games.
    • Engaging in any activity that could harm the Website, its users, or our reputation.
  • 13.2. Any such activity will result in immediate account termination, forfeiture of funds, and may lead to legal action and reporting to relevant authorities.

14. Governing Law and Jurisdiction

  • 14.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
  • 14.2. You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).

15. Miscellaneous

  • 15.1. Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by any court of competent jurisdiction, that provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.
  • 15.2. Entire Agreement: These Terms, together with our Privacy Policy, Cookie Policy, and specific game or bonus rules, constitute the entire agreement between you and us regarding your use of the Website and supersede all prior agreements, understandings, and arrangements.
  • 15.3. Assignment: We may assign or transfer our rights and obligations under these Terms to another entity. You may not assign or transfer any of your rights or obligations without our prior written consent.

16. Contact Us

If you have any questions about these Terms and Conditions or require assistance, please do not hesitate to contact our customer support team. You can also find more information about our company and services on our About Us page.