At Gates of Olympus 1000, your trust and satisfaction are our highest priorities. We are committed to providing an exceptional and secure gaming experience, underpinned by full transparency and robust customer support. Whether you have a question, require assistance, or need to report an issue, our dedicated team is here to help.
We operate under strict regulatory standards to ensure a safe and fair environment for all players. Learn more about us and our commitment to excellence.
Legal Entity Name: Olympus Digital Entertainment Ltd.
Company Registration Number: 11234567 (Registered in England and Wales)
Incorporation Date: 15 March 2018
VAT Number: GB 987 6543 21
Registered Office Address: 20 St. Thomas Street, London, SE1 9RS, United Kingdom
Olympus Digital Entertainment Ltd. is a wholly-owned subsidiary of Global Gaming Holdings PLC, a publicly traded company on the London Stock Exchange. Our commitment to transparency extends to our corporate structure, ensuring accountability at every level.
Our customer support team is available 24/7 to assist you with any queries. Whether you want to try our demo version or need help with your account, we're here to help.
Support Operating Hours: 24 hours a day, 7 days a week, 365 days a year.
Email Response Time: Urgent queries typically responded to within 1-2 hours; general enquiries within 24 hours.
For your convenience, you can also submit your enquiry through our secure online contact form available here. Please allow up to 24 hours for a response to form submissions.
For specific queries, please use the relevant departmental email address below:
Email: [email protected]
(For withdrawal issues, deposit queries, payment methods, and financial disputes related to real money gaming.)
Operating Hours: Monday to Friday, 08:00 - 18:00 GMT/BST.
Email: [email protected]
(For game loading issues, website errors, account access problems, and software bugs.)
Operating Hours: 24/7.
Email: [email protected]
(For account verification, anti-money laundering (AML) queries, and regulatory adherence.)
Operating Hours: Monday to Friday, 09:00 - 17:00 GMT/BST.
Email: [email protected]
(For press enquiries, affiliate programs, and business development.)
Operating Hours: Monday to Friday, 09:00 - 17:00 GMT/BST.
Gates of Olympus 1000 operates under a licence issued by the UK Gambling Commission, demonstrating our commitment to legal and responsible gaming.
Licensing Authority: UK Gambling Commission (UKGC)
Account Number: 57890
Licence Reference Number: 000-057890-R-312345-006
Licence Type: Remote Gambling Software Licence and Remote Casino Operating Licence
Date of Issue: 10 April 2018
Licence Status: Active
Verify our licence: You can verify our current licence status directly on the UK Gambling Commission Public Register.
Chief Compliance Officer: Mr. Alistair Finch
Contact via: [email protected]
We are fully committed to promoting responsible gambling and providing tools and resources to help our players maintain control. For detailed information about our player protection measures, please visit our responsible gambling page.
Responsible Gambling Support Email: [email protected]
We aim to resolve any complaints quickly and fairly.
If you have a complaint, please contact our customer support team in the first instance via [email protected] or Live Chat. We will acknowledge your complaint within 24 hours and aim to provide a full resolution within 8 weeks.
If you are dissatisfied with the outcome of our internal complaint process, you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) entity. We use:
Your security and the fairness of our games are paramount. We employ industry-leading technologies and undergo regular audits.
We are fully compliant with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR) (EU) 2016/679. For more information, please refer to our Privacy Policy.
Player funds are held in segregated bank accounts, separate from the company's operational funds, in accordance with UKGC licence conditions. This ensures that your funds are protected in the unlikely event of insolvency.
Our leadership team includes dedicated professionals committed to maintaining the highest standards of integrity and service.
Available via [email protected]
Mr. Alistair Finch
Contact: [email protected]
Ms. Sarah Davies
Contact: [email protected]
For detailed information about our policies and procedures, please also review our terms and conditions.